Welcome to stayvistaway (www.stayvistaway.com). We respect your privacy and are committed to protecting your personal data in accordance with applicable UK and European privacy laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU GDPR.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our customized holiday let and homestay services.
1. Data Controller
The Data Controller responsible for your personal data collected through this website is:
- Company Name: YOUR HOLIDAY LET MANAGEMENT LTD
- Company Registration Number: 16341401
- Registered Address: 125 Old Manor Rd, Rustington, United Kingdom, BN16 3QD
- Brand Name: stayvistaway
- Contact Email: become@stayvistaway.com
- Phone: +44 1903783237
2. Information We Collect
We may collect and process the following categories of personal data when you interact with our website or book our services:
- Identity Data: Full name, title, date of birth.
- Contact Data: Email address, telephone number, billing address, and stay details.
- Transaction Data: Details about payments made to and from you, booking history, and services requested.
- Technical & Usage Data: IP address, browser type, device information, access times, and pages viewed on our website.
3. Payment Processing via Stripe
We do not collect, store, or process your full credit card or financial details on our servers. All online payment transactions on www.stayvistaway.com are securely processed through our third-party payment service provider, Stripe.
- Payment Processor: Stripe Payments Europe, Ltd. (and its affiliates).
- Data Sharing: When you place an order or book a stay, your transaction and payment details are transmitted directly to Stripe to authorize and fulfill your payment.
- Stripe’s Privacy Policy: Stripe operates as an independent controller regarding payment processing data. For detailed information on how Stripe collects and processes your payment details, please refer to the official Stripe Privacy Policy.
4. How We Use Your Data
We use your personal data only when applicable laws permit us to. Most commonly, we process your information for the following purposes:
- Service Delivery & Booking Fulfillment: To manage booking reservations, customer communications, and tailored homestay arrangements.
- Payment & Billing: To facilitate payment transactions via Stripe and fulfill accounting obligations.
- Customer Support: To respond to your inquiries and support requests within 24 hours.
- Legal Compliance: To comply with applicable statutory, regulatory, and tax obligations in the UK and Europe.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds under the UK/EU GDPR:
- Contractual Necessity: Necessary for the performance of a contract to which you are a party (e.g., booking our accommodation services).
- Legal Obligation: Necessary to comply with UK and European statutory laws (e.g., financial and tax record-keeping).
- Legitimate Interests: Necessary for our legitimate business interests, provided your fundamental rights do not override those interests.
- Consent: Where you have explicitly provided consent for specific communication channels or non-essential cookies.
6. Data Retention Period
In accordance with UK and European legal and regulatory standards, we retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Transaction & Accounting Data: Retained for 6 years following the end of the tax year in which the transaction took place, to comply with UK tax law (HMRC) and European financial regulations.
- Customer Support & Correspondence Data: Retained for up to 24 months after the query or booking interaction is completed to resolve potential disputes and maintain service quality.
- Technical & Analytics Data: Retained for up to 12 to 24 months in anonymized or aggregated format.
Once the applicable retention period expires, your personal data will be securely deleted or anonymized.
7. Geographic Limitations & International Transfers
Our services and website are exclusively targeted at and provided to customers located within the European region (including the United Kingdom and EEA). Any transfer of personal data between the UK and EEA is conducted in accordance with standard adequacy decisions and lawful safeguards under the UK/EU GDPR framework.
8. Cookies & Tracking Technologies
Our website utilizes essential technical cookies required for proper navigation, session security, and processing bookings. Non-essential cookies (such as analytics) are only deployed with your explicit consent obtained via our site cookie notice.
9. Your Data Protection Rights
Under UK and European data protection laws (UK/EU GDPR), you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete personal data.
- Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no legal requirement for us to retain it.
- Restriction: Request restriction of processing under certain conditions.
- Data Portability: Request transfer of your data to another organization.
- Object: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at become@stayvistaway.com. You also have the right to lodge a complaint with a data protection authority, such as the UK Information Commissioner’s Office (ICO).