This Booking & Fulfillment Policy outlines the process, timelines, and operational terms governing the reservation, customization, and service delivery of homestay and holiday let services provided by YOUR HOLIDAY LET MANAGEMENT LTD via stayvistaway (www.stayvistaway.com).
1. General Provisions & Scope
- Brand Name: stayvistaway
- Operating Entity: YOUR HOLIDAY LET MANAGEMENT LTD (Company Registration No: 16341401)
- Registered Office Address: 125 Old Manor Rd, Rustington, United Kingdom, BN16 3QD
- Service Scope: Services are exclusively available to customers residing within the European region (including the UK and European Economic Area).
- Service Nature: Tailored holiday let management, homestay reservations, and personalized travel itineraries.
2. Booking Process & Confirmation
- Selection & Reservation: Guests select their preferred stay parameters or customized holiday packages on www.stayvistaway.com.
- Payment Authorization: Payments are processed securely via PCI-compliant payment gateways, including Stripe.
- Digital Fulfillment (Booking Confirmation): Upon successful transaction processing, no physical products are shipped. An official digital Booking Confirmation containing stay details, check-in instructions, and host contact information will be dispatched to your registered email address within 1 to 24 hours.
3. Service Delivery & Fulfillment Timelines
- Confirmation Delivery: Email dispatch of booking access credentials and itineraries within 24 hours of successful payment.
- On-Site Accommodation Performance: The primary accommodation service is fulfilled on the specific check-in date agreed upon during the booking process.
- Customization Communications: If your reservation requires additional arrangements, our support team will contact you directly via email (become@stayvistaway.com) within 24 hours.
4. Cancellation, Cancellation Rights & Refunds
- Statutory Exception on Accommodation Services: Under UK Consumer Contracts Regulations and Article 16(l) of the EU Consumer Rights Directive (Directive 2011/83/EU), contracts relating to the provision of accommodation for specific dates are exempt from the standard 14-day statutory right of withdrawal once the booking is confirmed.
- Cancellation Rules: Cancellations, modifications, or partial refunds are governed by the specific cancellation terms chosen during the booking checkout process.
- No-Show Policy: Failure to arrive at the designated property on the scheduled check-in date without prior written notice will be classified as a “No-Show” and is non-refundable.
5. Support & Dispute Prevention
If you do not receive your digital booking confirmation within 24 hours or require assistance with your upcoming stay, please contact our support team directly. We aim to resolve all customer queries swiftly to avoid unnecessary disputes.
- Support Hours: 24/7 online inquiry acceptance
- Response Time: Guaranteed response within 24 hours
- Customer Support Email: become@stayvistaway.com
- Customer Support Phone: +44 1903783237