Welcome to stayvistaway (www.stayvistaway.com). These Terms of Service (“Terms”) govern your use of our website, tailored homestay reservation services, digital booking management, and stay itineraries provided by YOUR HOLIDAY LET MANAGEMENT LTD.
By accessing our website or purchasing services through our platform, you agree to be bound by these Terms. Please read them carefully before completing any transaction.
1. Business & Company Information
- Brand Name: stayvistaway
- Website: www.stayvistaway.com
- Operating Company: YOUR HOLIDAY LET MANAGEMENT LTD
- Company Registration Number: 16341401
- Registered Office Address: 125 Old Manor Rd, Rustington, United Kingdom, BN16 3QD
- Customer Support Email: become@stayvistaway.com
- Phone: +44 1903783237
- Geographic Scope: Our services, booking consultations, and accommodation management are exclusively available and provided to customers located within the European region (including the UK and European Economic Area).
2. Service Description & Digital Delivery
stayvistaway provides bespoke holiday let management, homestay reservation handling, and personalized digital stay confirmations and itineraries.
- Digital Fulfillment: Upon successful payment, all booking confirmations, stay instructions, and digital access details are delivered directly to the customer via the email address provided during checkout. No physical delivery or courier shipping is required.
- Delivery Confirmation: The transaction and service delivery are considered fulfilled once the digital confirmation email and access documentation are dispatched to your registered email address.
3. Billing, Rates & Consumer Cancellation Policy
- One-Time Payments: All transactions conducted on www.stayvistaway.com are billed as a one-time charge for the requested booking or management service. We do not engage in recurring billing, hidden subscriptions, or automatic renewals.
- Payment Security: Payments are processed securely via PCI-compliant payment gateways, including Stripe.
- Statutory Exception to Right of Withdrawal (EU/UK Law): Under Article 16(l) of the EU Consumer Rights Directive (Directive 2011/83/EU) and the UK Consumer Contracts Regulations 2013, the standard 14-day statutory right of withdrawal does not apply to contracts for the provision of accommodation or passenger transport services if the contract provides for a specific date or period of performance.
- Cancellations & Refunds: Bookings and customized digital management services are subject to the specific cancellation terms selected at checkout. Once digital access instructions or personalized stays have been fully confirmed or executed, payments become non-refundable unless otherwise required by mandatory consumer protection laws or agreed upon in writing.
4. Intellectual Property Rights
- Original & Licensed Media: All digital content displayed on www.stayvistaway.com—including text, graphics, logos, images, photography, and site layout—is either original property owned by YOUR HOLIDAY LET MANAGEMENT LTD or lawfully licensed from royalty-free media databases.
- Usage Restrictions: Customers are granted a limited, non-exclusive license to use booking confirmation materials for personal travel purposes. You may not reproduce, modify, redistribute, or commercially exploit any website content without prior written permission from YOUR HOLIDAY LET MANAGEMENT LTD.
5. Limitation of Liability
To the maximum extent permitted under applicable UK and European laws, YOUR HOLIDAY LET MANAGEMENT LTD shall not be liable for indirect, incidental, or consequential damages resulting from third-party accommodation issues beyond our reasonable operational control. Our aggregate liability for any claim shall not exceed the total amount paid by the customer for the specific booking or service in dispute.
6. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, without prejudice to mandatory statutory rights available to consumers under their local European laws.
7. Customer Contact Information
If you have questions regarding these Terms or require support regarding your booking, please contact our team:
- Email: become@stayvistaway.com
- Phone: +44 1903783237
- Company: YOUR HOLIDAY LET MANAGEMENT LTD
- Address: 125 Old Manor Rd, Rustington, United Kingdom, BN16 3QD